Terms of Service

Last updated: July 2026

1. Acceptance of Terms

By accessing or using Kelvi (the "Service") at kelvi.in, operated by ZEVARAS PRIVATE LIMITED, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a business or organisation, you represent that you have the authority to bind that entity to these terms. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Kelvi is an AI-powered customer support automation platform. It allows businesses to create AI agents trained on their own knowledge base, deployable across websites, WhatsApp, and other channels, offering automated responses, conversation insights, and support workflow tools. The Service operates under subscription plans with provisioned user accounts.

3. Accounts and Registration

You must provide accurate information when creating an account and keep it current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, and must immediately report any unauthorised access. Kelvi reserves the right to suspend accounts believed to be fraudulent or in violation of these terms.

4. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Harass individuals or transmit harmful, offensive, or misleading content
Attempt to gain unauthorised access to our systems
Extract or scrape data from the Service in an unauthorised or systematic manner
Distribute spam or unsolicited communications
Impersonate any person or entity, or infringe the intellectual property rights of third parties

5. Intellectual Property

Kelvi owns or licenses all platform content, including the Kelvi name, logo, AI features, and platform design. Content you upload remains yours. You grant Kelvi a limited licence to process your content solely to deliver and improve the Service.

6. Privacy

Use of the Service is governed by our Privacy Policy, which is incorporated into these terms by reference.

7. AI Features and Accuracy

AI-generated responses may contain errors and should not replace human judgement for matters requiring professional, legal, medical, or safety advice. You are responsible for configuring and supervising your AI agents in line with your own policies and obligations to your end users.

8. Payment & Billing

Paid plans are billed in advance on a monthly or annual basis. Refunds are handled on a case-by-case basis — contact us within 7 days of a charge if you have concerns.

9. Limitation of Liability

Kelvi is provided "as is". We are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the fees you paid us in the preceding 3 months.

10. Termination

Either party may terminate this agreement at any time in line with your subscription agreement. Upon termination, your access to the Service will cease, and your data will remain exportable for 30 days, after which it will be deleted unless otherwise required by law.

11. Governing Law

These terms are governed by the laws of India, with exclusive jurisdiction in the courts of Chennai, Tamil Nadu.

12. Changes to These Terms

We may update these terms from time to time. We will notify account administrators of material changes. Continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Kelvi is operated by ZEVARAS PRIVATE LIMITED.
12H, Ramaniyam Pushkar Phase 2/Block 2, Kalaignar Karunanidhi Salai, Fresh Supermarket, Sholinganallur, Chennai, Tamil Nadu, 600119
Email: support@kelvi.in · Phone: +91 89256 26728 · +91 91500 16728