Privacy Policy

1. Overview

Kelvi ("we", "us", "our") is operated by ZEVARAS PRIVATE LIMITED and provides the kelvi.in platform. This Privacy Policy explains how we collect, use, disclose, and protect information when you use Kelvi to build, deploy, and manage AI-powered customer support agents.

We take the privacy of our customers and their end users seriously. We do not sell personal data, serve advertisements, or use your data beyond delivering and improving the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, phone number, role)
• Business information (company name, website, billing details)
• Content you upload to build your knowledge base (documents, FAQs, URLs)
• Conversation data exchanged between your AI agents and your end users across website, WhatsApp, and other connected channels
• Usage data and analytics from your deployed widgets
• AI inputs — messages submitted to AI features are processed to generate responses and are not used to train external models without your explicit consent

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Authenticate users and manage access controls
• Generate AI-powered responses and insights from your knowledge base
• Process transactions and send billing-related communications
• Send technical notices and support messages
• Detect fraud, abuse, and security incidents
• Monitor and analyse usage patterns to improve user experience

Your end users' conversation data is not used for advertising or any purpose unrelated to delivering the Service to you.

4. Data Sharing & Disclosure

We share data with trusted third-party services, including Google Firebase for authentication and Google Cloud for AI capabilities, and other cloud hosting or AI providers necessary to operate the Service. We also disclose data when required by law. We do not sell or rent personal data. You may request a list of our sub-processors at any time.

5. Customer & End-User Data

When you deploy a Kelvi AI agent, conversations between that agent and your end users are collected and processed on your behalf as the business operating the agent. You are responsible for ensuring you have the right to share your end users' data with Kelvi and for your own compliance obligations toward them.

6. Data Storage & Security

Your data is stored on secure servers. We implement industry-standard security measures, including encrypted connections (TLS), role-based access controls, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We will notify affected parties of any data breach as required by applicable law.

7. Data Retention

Account and business data is retained for the duration of your subscription plus 30 days after termination. Log and usage data is retained for up to 12 months for security purposes, or as required by law.

8. Cookies

We use session cookies to maintain authenticated sessions and improve your experience. We do not use third-party advertising cookies or cross-site tracking. You can control cookie preferences through your browser settings or our cookie consent banner.

9. Your Rights

You have the right to access, correct, or delete your personal data, subject to applicable law. To exercise these rights, contact us at support@kelvi.in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to account administrators via email or in-app notification.

11. Contact Us

Kelvi is operated by ZEVARAS PRIVATE LIMITED.
12H, Ramaniyam Pushkar Phase 2/Block 2, Kalaignar Karunanidhi Salai, Fresh Supermarket, Sholinganallur, Chennai, Tamil Nadu, 600119
Email: support@kelvi.in
Phone: +91 89256 26728 · +91 91500 16728